Bestek Total Happiness Guarantee

When you purchase an item with the Bestek, your total happiness with your On-Site Service and the quality of your On-Site Service is extremely important to us. For this reason, we created the Bestek Total Happiness Guarantee. Each purchase completed with the Bestek is backed by the Bestek Total Happiness Guarantee. If you are unhappy with your On-Site Service for any reason, we want to hear from you. The Total Happiness Guarantee* is available if any of these apply to you:
  1. If you are not satisfied with the Technician’s work or the quality or service provided by the contractor.
  2. If the On-Site Service was not completed as indicated in the On-Site Service you purchased from the Technician.
  3. If your Product or property was damaged as a result of the On-Site Service.

How to Request the Total Happiness Guarantee

We ask that you first let the contractor know that you are unhappy with a part of the On- Site Service. If the Technician does not fix the problem for you, then you can file a request under the Total Happiness Guarantee by filling out the Total Happiness Guarantee Request Form. We will do one or more of the following:
  1. Correct the issue. We will either have the Technician correct the issue, or we will reschedule your appointment with another contractor to correct the issue for you at no cost to you.
  2. Money Back Satisfaction Guarantee: We will refund the cost of your On-Site Service.
  3. We will assist you in filing a claim against the Technician’s insurance.

*Pre-Requisites, Restrictions & Limitations

The following are necessary conditions for the Bestek Total Happiness Guarantee to apply:
The Total Happiness Guarantee does not cover the following:
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